Booking event triggers
booking.created, booking.cancelled, booking.no_show, booking.completed — each fires a flow you can branch on.
Service automation
Confirm. Remind. Follow up. Without lifting a finger.
Every booking, no-show, and completed appointment fires a flow. Skip the manual texting. Skip the calendar copy-paste. Skip the review-request emails.
Salons, gyms, mobile detailers, tutors, and similar service operators who want booking events to drive customer communications automatically.
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Core capabilities
Operational controls that actually matter
A single operations layer keeps customer experience and back-office workflows aligned.
Conditional flows
Branch on customer history, service type, or time-of-day. Send VIPs a different message than first-timers.
Calendar + communication
Native integrations with Google Calendar, Outlook, Cal.com, Twilio, WhatsApp, and Mailchimp.
No-show recovery
When a booking is marked no_show, fire a flow that charges the late fee, sends an SMS, and offers a rebook link.
Workflow
From setup to daily execution
Sequence operations in a way teams can follow under real volume.
Booking is created in Vertex.
Flow fires: Google Calendar event + SMS confirmation.
24 hours before: reminder SMS, branching on reply.
After completion: review request + loyalty points award.
FAQ
Common buyer questions
Does it cut my no-show rate?
Customers who get a 24-hour SMS confirmation are 50-70% less likely to no-show. Many service businesses see dropoff from double-digits to single digits within a month.
Can the flow charge a no-show fee?
Yes. On booking.no_show, route through a Vertex action (refund a partial deposit) or a Stripe charge step in the canvas.
Does this work with my existing calendar?
Google Calendar, Outlook, and Cal.com are native. Apple Calendar via iCal feeds. The booking trigger fires regardless of which calendar tool you use.
Launch your services stack
Start with a prefilled signup flow and compare additional buyer guides before rollout.